The length of time that it will take to process your module or page rollover or cancellation request will depend on the number of requests that the Digital Team are handling at any one time. The team's workload varies considerably according to the time of year and the volume of requests with priority being given to support requests for the current semester.

To ensure that you have received your rollover requests as soon as possible, it is recommended that you submit your requests as early as practical.

The following calendar will provide an indication on the maximum time, in working days, for completed requests to be turned around. Please ensure that you allow adequate time, especially in busier periods, for your request to be processed.

 2025/2026
 Workload
 New Requests
 Rollovers
 Cancellations
 November
Very High
 5 working days
 5 working days
 3 working days
 December
High to Very High*
 4 working days
 4 working days
 2 working days
 January
High to Very High*
 4 working days
 4 working days
 2 working days
 February
Low
 1 working day
 1 working day 1 working day
*LEAD will not process any requests between 23 December 2025 and 4 January 2026 inclusive. 
  Workloads in January 2026 are expected to increase progressively as week 0 approaches.